Incident Responder (English)

Functie omschrijving

Would you like to work in one of the most well-known companies worldwide, in a 24/7 environment with opportunity to grow within the company? Then you might be the person we are looking for.

Our role

What can you expect from us:

• Working with one of the most beloved online marketplaces worldwide
• Learning is our habit – we provide all study materials!
• We have people to support you in your growth
• Hands-on training of all aspects of the role

Your role

As a team member, you will be responsible for:

• Communicating with audiences of different technical abilities
• Maintaining calm professionalism under pressure
• Identifying customer / revenue impact
• Creating, tracking and co-ordinating production incident tickets
• Engaging the right on-call to resolve customer or revenue impact

As an individual, you are not afraid of:

• Handling simple server hardware tasks (hard disks, memory, battery changes)
• Learning about navigating the operating system
• Following documented procedures

Requirements

• The ability to learn quickly
• Willing to get the RHCSA and CCNA certifications
• Good English verbal and written communication skills
• The ability to work 8 hours per shift within a 24/7 pattern

If you are interested and you recognise yourself in the profile above, please apply by sending your resume and motivation to alexandra.colinadacosta@recruitment